Live on Instagram Direct, Facebook Messenger and a chat widget on your own website. Creativ Chat Studio answers the moment a customer messages — set answers and quick-reply buttons first, then an AI that uses only the facts, FAQs and catalogue you gave it. It shows your products in the chat, captures the lead, and hands the conversation to your team in a shared Inbox. WhatsApp runs on our own number today; connecting your own WhatsApp Business number is coming soon.
Creativ Chat Studio answers on the accounts you already own, shows what you sell, captures the lead, and steps aside the moment your team wants the conversation.
Who it's for. Consumer-facing brands and small businesses that sell through Instagram DMs — D2C, gifting, publishing — and the teams that answer those messages.
1. Subscribe and connect. Checkout happens at the account portal. You then connect your own Instagram professional account through Meta's official sign-in — Chat Studio never asks for your passwords, and you stay the owner of the account. For a Facebook Page, our team completes the connection with you.
2. Teach it, then test it. Add your products, policies and FAQs, load the catalogue, build the flow on the Journey Canvas, and try the whole thing in the reply simulator before a customer ever sees it. To put chat on your own website, paste one script tag into your site.
3. It replies only to people who wrote to you. Chat Studio answers inside the messaging window Meta allows, to people who messaged you first. It never sends campaigns. An optional follow-up nudge can re-open a quiet conversation inside that same window, and only on accounts that switch it on.
Each channel is connected on its own, and you can point a different bot at each one.
Stored in India. Conversations, your bot's configuration, your Business Info, your catalogue and the leads it captures are stored on Google Cloud in Mumbai, India.
AI replies run on Google Gemini. The message, the conversation so far, your Business Info and your catalogue are sent to Google Gemini on Vertex AI to draft an answer. Vertex AI's global endpoint is not pinned to India, so that step may be processed outside India.
Meta carries the messages; Expo carries the alerts. Messages reach your customers on Instagram, Messenger and WhatsApp through Meta's messaging APIs. Website-widget chats never go to Meta — they run on our own hosting. When a chat is assigned to someone on your team, the push notification and its text travel through Expo to Google's and Apple's push services.
How long, and how to delete it. Conversations and the leads captured on them are kept for 90 days. Instagram: disconnecting in the portal purges that account's data; removing Chat Studio in Meta's settings holds the data for 65 days and then purges it; and a data-deletion request through Meta silences the bot at once and purges that account's stored conversations and configuration after a 72-hour grace period. Facebook Page and WhatsApp: disconnect the channel in the portal, or ask us to delete it — Meta's deletion callback does not match those connections yet. In every case, analytics rows about individual messages can stay in our logs until they expire at 90 days.
Nothing is sold. Signing in to Chat Studio with Google or Microsoft only checks who you are — it reads no data from your Google or Microsoft account. Read our privacy policy →
Instagram Direct, Facebook Messenger and website chat, with the AI answers, the catalogue, the Journey Canvas, the shared Inbox and the mobile app included. No setup fee. Cancel anytime.
Chat Studio is the self-serve product on this page. Creative Augmentation's agency team also builds and runs chatbots for clients as a managed service — scoped, built and operated by us, and quoted separately from the subscription above.